πŸ”’ Official Privacy Policy

Privacy Policy long88 – Your Data, Our Responsibility

Long88 takes the privacy of every user seriously. This document transparently explains how we collect, use, store, and protect your personal information as a member of our platform.

Updated: 1 January 2026  |  Applicable to Malaysian users

Six Protection Principles long88 Data

Every aspect of your data handling is built on a foundation of security, transparency, and respect for your privacy

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Minimum Data Collection

We only collect data that is strictly necessary for platform operations. There is no excessive data collection or information irrelevant to our services.

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Bank-Grade Encryption

All data is stored with AES-256 encryption and transmitted via SSL/TLS protocols β€” the same security standard used by Malaysia's leading banking institutions.

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No Data Sales

Long88 has never and will never sell, rent, or share your personal data with third-party advertisers for marketing purposes. Your data is not our product.

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Full Control in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or our customer support.

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Full Transparency

We clearly explain every type of data collected, its purpose, and its retention period. There are no hidden terms or silent data collection practices.

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Data Breach Notification

In the event of a data security breach affecting your information, we will notify you within 72 hours via your registered email.

256-bit SSL
All data is encrypted
PDPA Compliance
In compliance with Malaysian law
No Data Sales
Your data is never sold
User Controls
Right to access & delete data
long88's commitment: We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. Your privacy is not merely a legal obligation β€” it is a core value of our platform.

Section 1 Introduction & Scope of This Policy

This Privacy Policy describes long88's ("we", "Platform") commitment to protecting the personal information of users ("you", "Member") who access or use our platform at https://long88.win, including the website, mobile app, and all related services.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and provides a comprehensive explanation of the data we collect, how we use it, and the rights you hold as the data owner.

By registering an account or using any long88 services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Section 2 Types of Personal Data Collected

Long88 collects various categories of personal data depending on how you interact with our platform. Below is a complete list of data that may be collected:

Data Categories Example Information Requirements
Identity Data Full name, date of birth, MyKad/passport number Mandatory (KYC)
Contact Data Phone number, email address, mailing address Mandatory
Financial Data Bank account details, e-wallet names, transaction records Mandatory (payment)
Technical Data IP address, device type, operating system, web browser Automatic
Activity Data Game history, betting records, login activity Automatic
Preference Data Language settings, notification preferences, promotion history Options
Minimum Data Principle: long88 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as your health data, political views, or religious affiliations.

Section 3 How We Collect Your Data

3.1 Data You Provide Directly

Most of our data is collected directly from you when:

  • Filling in the new account registration form
  • Completing the identity verification (KYC) process
  • Making deposits or withdrawals via the available payment methods
  • Contacting our customer support team
  • Participating in promotions, contests, or rewards programs

3.2 Automatically Collected Data

When you browse the long88 platform, our systems automatically record certain technical information. This data is collected using industry-standard technologies such as cookies, server logs, and pixel tags. It helps us keep the platform running smoothly, detect potential fraud, and improve the overall user experience.

3.3 Data from Third Parties

In some cases, we receive data from trusted third parties, including:

  • Identity verification service providers (for KYC requirements)
  • Payment processors used to verify transactions
  • Fraud prevention agencies that help us identify suspicious activity

Section 4 Personal Data Usage Purpose

Long88 uses your personal data solely for legitimate and specific purposes. We will not use your data for any other purpose without giving you prior notice:

  • Account management: Creating, verifying, and maintaining your user account securely.
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions related to your account.
  • Legal compliance: Fulfilling KYC obligations, anti-money laundering (AML) requirements, and other statutory reporting requirements.
  • Platform security: Detecting and preventing fraud, unauthorized access, and activities that violate our terms of service.
  • Service improvement: Analyzing usage patterns to improve platform functionality, design, and performance.
  • Service communications: Sending important notifications related to your account, transactions, security updates, and policy changes.
  • Customer support: Handling inquiries, complaints, and support requests effectively.
  • Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
Marketing: We will only send you marketing and promotional communications if you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

Section 5 Data Sharing & Disclosure

Long88 does not sell, rent, or trade your personal data. However, we may share your data in limited and controlled situations as follows:

5.1 Trusted Service Providers

We work with carefully selected third-party companies to support our platform operations, including payment processors, cloud service providers, and analytics platforms. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

5.2 Legal Requirements

We may disclose your data to government authorities or law enforcement agencies when required by Malaysian law, court order, or to protect the legitimate rights of long88 and its users.

5.3 Business Transfers

If long88 is involved in a merger, acquisition, or asset transfer, user data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

International Data Transfers: If your data is processed outside Malaysia, we ensure that an equivalent or higher level of protection is upheld by the receiving party, in line with PDPA requirements.

Section 6 Data Security Measures

Protecting your personal data is long88's highest priority. We implement multiple layers of technical and organizational security:

  • SSL/TLS encryption: All communications between your browser and long88 servers are protected with 256-bit encryption.
  • Encryption of data at rest: Sensitive data stored in our databases is protected with AES-256 encryption.
  • Strict access controls: Only long88 staff who require access to specific data to carry out their duties are permitted to do so, based on the principle of least privilege.
  • Regular security audits: Our platform undergoes regular penetration testing and security audits by independent third parties.
  • 24/7 monitoring: Our intrusion detection system operates around the clock to identify and address threats promptly.
  • Two-factor authentication (2FA): We provide and encourage the use of two-factor authentication for all user accounts.
Shared Responsibility: While we implement strong security measures, the safety of your account also depends on your actions. Please use a strong password, never share your login credentials, and enable 2FA for added protection.

Section 7 Data Retention & Deletion

7.1 Retention Period

Long88 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law. In general:

  • Active account data: Retained for the duration your account is active and for an additional period after account closure as required by law.
  • Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's financial regulatory requirements.
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
  • Technical data and system logs: Retained for 90 days before being automatically deleted.

7.2 Data Deletion

When data is no longer needed for its specified purpose and there is no legal obligation to retain it, long88 will securely delete or anonymise that data using industry-recognised methods.

Section 8 Your Rights as a Data Owner

As a long88 user, you have clear rights under Malaysia's PDPA and our privacy policy regarding your personal data:

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Right of Access

You may request a copy of all personal data we hold about you at any time.

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Right to Rectification

You may request correction of any inaccurate or outdated data through your account settings.

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Right to Erasure

You may request the deletion of your personal data, subject to legal retention obligations.

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Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

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Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

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Right to Restrict Processing

Under certain circumstances, you may request that we temporarily restrict the processing of your data.

How to Submit a Request: To exercise any of the above rights, contact our data protection team via in-platform live chat or email at [email protected]. We aim to process all requests within 30 working days.

Section 9 Cookies, Pixels & Tracking Technologies

Long88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform to help us improve performance and user experience.
  • Functional Cookies: Storing your preferences such as language and display settings to deliver a more personalized experience.
  • Analytical Cookies: Helping us understand overall platform usage patterns in an aggregated and anonymized manner.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.

Section 10 Changes to This Privacy Policy

Long88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Each new version will state the updated effective date at the top of this document.

For material changes that significantly affect your rights, we will notify you through:

  • In-platform pop-up or banner notification upon your next login
  • Email to the address registered with your account, at least 14 days before the changes take effect

Your continued use of the long88 platform after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Section 11 Contact Us – Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how long88 handles your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
  • Email: [email protected] (response within 2 business days)
  • General Support: [email protected]

We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.

Last Updated: 1 January 2026. This version supersedes all previous versions of the long88 Privacy Policy. Thank you for trusting long88 with your personal information.
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Play Responsibly, Your Privacy Is Protected

Long88 ensures every member enjoys a safe, fair, and protected gaming experience. Register today and experience our commitment to your privacy and security firsthand.

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